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AI voice agent Malaysia · Mob.my

Conversational Enterprise AI Voice Agents for Modern Call Centers

Replace rigid IVR menus with AI voice agents that speak Bahasa Melayu, English and Mandarin. Automate selected inbound support and outbound calls, connect to your CRM, and hand over to your team when a caller needs a person.

  • Inbound customer support
  • Outbound dialing and reminders
  • Human handover to your team
Live call English

Customer support

Caller · Mr Daniel Tan
00:10
00:02
Voice agent
Good morning, thank you for calling. How can I help you today?
00:06
Caller
I need to change the time of my appointment.
00:10
Voice agent
Of course. I’ll connect you with a team member who can reschedule it.
Next step Human handover

Connected to a team member

Caller details and the conversation summary passed to the service team.

01 — Customer challenge

Give routine calls a clearer path forward

Routine enquiries, payment reminders and follow-ups take time away from the conversations that need your team. Mob.my AI voice agents handle selected call workflows in natural conversation—so callers get a next step without pressing through a traditional IVR, waiting for a callback or becoming a missed call.

One caller request · two routes
“I’d like to move my payment to Friday.”
Malaysian caller frustrated by a rigid IVR phone menu
Menu-only route5 steps
  1. Listens to four menu options
  2. Presses 2 for payments
  3. Presses 3 to change a date
  4. Waits on hold
  5. No agent free
Waits for a callback
The same caller smiling after an AI voice agent resolves her request
With Mob.my Voice AI1 conversation
  1. Caller explains in their own words
  2. Voice agent understands the request
  3. Friday confirmed as the new date
Sorted on the call Or to your team
02 — Use cases

High-volume AI outbound dialing and reminders

Six starting points, from AI receptionist work to outbound call centre campaigns. Choose one to hear how the conversation runs.

Use case 01

Customer service and support

A caller reports that their mobile internet isn’t working. The voice agent checks for disruptions in their area and suggests a first fix. When the caller asks to raise a complaint, it takes their name and hands the case to the support team for a callback, with the call details attached.

Sample recording
0:00
Transcript Scroll to read · follows the recording
00:00
Caller
Okay, so my mobile internet isn’t working. Could you check any disruption in my area?
00:06
Voice agent
Ah, okay. Internet issues, huh? Can you tell me where you are so I can check for any disruptions?
00:12
Caller
I am near the city center right now.
00:16
Voice agent
City center. Okay, let me check. Hmm, I’m not seeing any reported issues near the city center right now. Have you tried restarting your phone?
00:25
Caller
It’s already done by me, but it keeps happening and it’s affecting my work. I like to raise a complaint and speak to an agent.
00:34
Voice agent
Sure, no problem. Let me get one of our team to call you directly. They can troubleshoot it properly and help you with your complaint. Can I get your name first?
00:42
Caller
My name is Ihsan. You can just pass the complaint and conversation to an agent.
00:49
Voice agent
I’ve got your name and the details about your internet issues. Let me get someone to call you back to sort this out.
00:54
Caller
Thank you.
00:55
Voice agent
You’re welcome. Someone will be in touch very soon. Bye.
Complaint handed to support team · callback
03 — Capabilities

Automate inbound customer support with human-like voice AI

Conversational AI voice agents understand a caller’s request in their own words—including code-switching between Bahasa Melayu and English—and follow the call flow you configure. Routine calls are resolved on the line to lift your call deflection rate; calls that need a person move to your team by SIP trunk transfer, with the conversation context attached.

solution_scope.config

Workflow elements for your solution. Select any you want to discuss.

6 workflow elements available Discuss your scope
04 — How it works

From customer call to a defined next step

Engagement flow
  1. Step 01

    Define the call

    Choose a customer-service or collections workflow and agree the information, boundaries and escalation rules the voice agent should follow.

  2. Step 02

    Assess the connection

    Review your telephony environment and any CRM or business systems that may be part of the workflow. Integration scope and technical requirements are confirmed during assessment.

  3. Step 03

    Handle, hand over or record the outcome

    The voice agent follows the agreed call flow. Calls that need human attention follow the agreed handover process, and every outcome is logged for reporting.

    Handle Hand over Record outcome
  1. Your environment Telephony setup Reviewed during assessment
  2. Mob.my Voice AI Agreed call flow Information, boundaries and escalation rules
  3. Your systems CRM and business systems Connected to your CRM and telco systems
05 — Integration & technical fit

Seamless integration with existing IVR and CRM systems

Every call centre has a different call flow and technology environment. We’ll review your telephony and local SIP trunking, then agree CRM integration, a full IVR replacement or a staged rollout alongside your existing IVR, and the data exchange involved before confirming scope.

Approaches to discuss
  • CRM integration
  • IVR replacement
  • A staged approach
  • Required data exchange
06 — Language & market fit

Conversations for the customers you serve

Multilingual AI call automation in Bahasa Melayu, English and Mandarin—plus the Manglish and mid-sentence code-switching Malaysian callers actually use. Choose from 50+ languages, accents and voices for the customers you serve, from Kuala Lumpur to Kota Kinabalu.

50+ languages Tell us which languages your customers use
Bahasa Melayu English Mandarin Tamil Bahasa Indonesia Arabic Thai Vietnamese Filipino Japanese Korean Spanish French German
07 — FAQs

Questions teams ask first

Something else on your mind? Ask us in the enquiry form.

The proposed role is to support selected routine calls and leave your team available for conversations that need human attention. The workflow and handover points are agreed with you.

Yes. Voice AI handles inbound customer calls and approved outbound campaigns, from customer support to payment reminders, appointment confirmations and surveys.

Yes. Payment reminders and collections are a core use case. The call flow, identity checks, permitted actions and billing-system updates are agreed with your team before launch.

Yes. Voice AI integrates with your CRM and telco systems. The connection method and scope are agreed after a technical review of your environment.

The call is handed over to a person on your team, with the conversation context, following the escalation rules you define.

Voice AI supports 50+ languages, including Bahasa Melayu, English, Mandarin and Tamil, and handles Manglish and code-switching within a call. Tell us which languages your customers use and we’ll set up the right voices.

Each deployment is set up to support your obligations under Malaysia’s Personal Data Protection Act 2010 (PDPA). Caller notices, data retention and access are agreed with you and set out in the applicable privacy notice.

Pricing depends on the agreed use case and solution scope. Contact us to discuss your requirements and request a proposal.

08 — Enquiry

Tell us about the calls you want to improve

Share a few details and the Mob.my team can follow up about your Voice AI requirements.

By submitting this form, you’re asking Mob.my to contact you about your enquiry.

Next step

Start with the customer calls that matter most

Tell us about your call centre, the conversations you want to automate and the systems involved. We’ll scope an AI voice agent for your Malaysian customers and the next steps for your team.

Discuss Voice AI for your organisation
Customer speaking with an English AI voice agent
Customer speaking with a Bahasa Melayu AI voice agent
Customer booking a callback through an AI voice agent
Skip to content
Mobmy Voice AI Discuss Voice AI for your organisation Discuss Voice AI for your organisation
AI voice agent Malaysia · Mob.my

Conversational Enterprise AI Voice Agents for Modern Call Centers

Replace rigid IVR menus with AI voice agents that speak Bahasa Melayu, English and Mandarin. Automate selected inbound support and outbound calls, connect to your CRM, and hand over to your team when a caller needs a person.

  • {{ icons.phoneIn }}Inbound customer support
  • {{ icons.phoneOut }}Outbound dialing and reminders
  • {{ icons.headset }}Human handover to your team
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01 — Customer challenge

Give routine calls a clearer path forward

Routine enquiries, payment reminders and follow-ups take time away from the conversations that need your team. Mob.my AI voice agents handle selected call workflows in natural conversation—so callers get a next step without pressing through a traditional IVR, waiting for a callback or becoming a missed call.

One caller request · two routes
“I’d like to move my payment to Friday.”
Malaysian caller frustrated by a rigid IVR phone menu
Menu-only route5 steps
  1. {{ m.t }}
{{ icons.clock }}Waits for a callback
The same caller smiling after an AI voice agent resolves her request
With Mob.my Voice AI1 conversation
  1. {{ m.t }}
{{ icons.check16 }}Sorted on the call {{ icons.headset16 }}Or to your team
02 — Use cases

High-volume AI outbound dialing and reminders

Six starting points, from AI receptionist work to outbound call centre campaigns. Choose one to hear how the conversation runs.

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Sample recording
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Transcript Scroll to read · follows the recording
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Your call, your workflow Describe the conversation in the enquiry form and the team will assess fit.
03 — Capabilities

Automate inbound customer support with human-like voice AI

Conversational AI voice agents understand a caller’s request in their own words—including code-switching between Bahasa Melayu and English—and follow the call flow you configure. Routine calls are resolved on the line to lift your call deflection rate; calls that need a person move to your team by SIP trunk transfer, with the conversation context attached.

solution_scope.config

Workflow elements for your solution. Select any you want to discuss.

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04 — How it works

From customer call to a defined next step

Engagement flow
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    {{ icons.check16 }}Handle {{ icons.headset16 }}Hand over {{ icons.transcript16 }}Record outcome
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05 — Integration & technical fit

Seamless integration with existing IVR and CRM systems

Every call centre has a different call flow and technology environment. We’ll review your telephony and local SIP trunking, then agree CRM integration, a full IVR replacement or a staged rollout alongside your existing IVR, and the data exchange involved before confirming scope.

Approaches to discuss
  • {{ icons.plug16 }}CRM integration
  • {{ icons.flow16 }}IVR replacement
  • {{ icons.sliders16 }}A staged approach
  • {{ icons.handover16 }}Required data exchange
06 — Language & market fit

Conversations for the customers you serve

Multilingual AI call automation in Bahasa Melayu, English and Mandarin—plus the Manglish and mid-sentence code-switching Malaysian callers actually use. Choose from 50+ languages, accents and voices for the customers you serve, from Kuala Lumpur to Kota Kinabalu.

{{ icons.globe16 }}50+ languages Tell us which languages your customers use{{ icons.arrow }}
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07 — FAQs

Questions teams ask first

Something else on your mind? Ask us in the enquiry form.

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08 — Enquiry

Tell us about the calls you want to improve

Share a few details and the Mob.my team can follow up about your Voice AI requirements.

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By submitting this form, you’re asking Mob.my to contact you about your enquiry.
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Thanks for getting in touch.

Your Voice AI enquiry has been received. The Mob.my team will review the details and follow up.

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Interest
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Next step

Start with the customer calls that matter most

Tell us about your call centre, the conversations you want to automate and the systems involved. We’ll scope an AI voice agent for your Malaysian customers and the next steps for your team.

Discuss Voice AI for your organisation
Customer speaking with an English AI voice agent
Customer speaking with a Bahasa Melayu AI voice agent
Customer booking a callback through an AI voice agent